What you need to know when using SOBAGIRI-RAKUJYO
How to pay the experience fee at the store
Credit card
Cash
QR Payment
Billing Transfer Settlement
Only when held by a company
Risks to customers on experience
Please be sure to read the following. 必ずお読みください。
Risk for allergies
Buckwheat flour, which we mainly handle, is one of the allergenic ingredients that can cause serious symptoms. Please make sure that you, your children, and your friends are aware of their allergies before you try our food. When you apply for the experience at the store or on the Internet, we will assume that you have cleared your allergy. Please understand that we cannot be held responsible for any allergic symptoms.
Risk of injury
Our experience involves the use of knives. Please understand that there is a risk of injury not only with kitchen knives but also with all tools used to make soba, and please take care of yourself, being in good physical condition to use such tools carefully. In particular, safety measures have been taken to prevent injuries that may occur when using knives, and there is no risk of injury during normal manual techniques. We ask for your understanding that we are not responsible for any injuries that may occur when performing manual techniques (falling, swinging, pranks, and goofing around) that are different from the normal soba slashing experience. Also, please be sure to take extra safety precautions than usual when your child participates, under the protection of his or her parents, and with the parent and child. Please understand that it is the responsibility of the parents to take care of their children’s experience.
Flour and Halal Risks
Our restaurant also serves as a restaurant where you can dine. While we do our best to understand the ingredients of our food products, we do not inform our customers of any carry-over of ingredients. Soy sauce may contain trace amounts of wheat. We do our best to accommodate your preferences, but please understand that we cannot be responsible for the ingredients. We do not use any Halal-certified ingredients, so please understand that the choice of ingredients is the customer’s own.
Cancellation Policy for Experiences
Please be sure to read the following.
Definition of Reservation
There is no such thing as a tentative reservation contract; once a reservation is made, it becomes a contract.
Reservations are made on a first-come, first-served basis, and will be processed in the order in which they are received.
Please note that there may be delays due to the priority given to customer service.
Some reservation sites do not “confirm” reservations at the time of application, but rather “approve” them, so we may not be able to meet your requested date, time, number of people, etc. We will contact you for confirmation each time.
Definition of Cancellation
This includes not only skipping out on a reservation for a trial, but also a significant reduction in the number of participants.
For example, a large reduction in the number of participants, such as “20 participants turned out to be 10 7 days before the event”, will also be considered.
If you have to cancel due to illness, sudden accident, suspected contagious disease, etc., please consult with us.
For general customers
Cancellation of reservations for 1 to 4 people can be made free of charge if you contact us at least 3 hours prior to the event.
However, in the event of a no-show, one-sided cancellation for the client’s own convenience, or arrogant behavior, a 100% cancellation fee will be charged regardless of the time of the event.
There is a difference in the cutoff time when cancellation fees do not apply for each reservation site. Please check the cancellation policy of each reservation site before applying and processing your cancellation.
For Conductors, Companies, and Agencies
Even if you are an individual conductor, if you are handling a group of 15 to 30 people, if you are a corporate team-building experience for a large number of people, or if you are an agency, if you are planning an experience program for a group tour, you will need to prepare a large amount of equipment and foodstuffs, so please make a contract with us at least 2 weeks before the event date. We ask that you sign the contract at least two weeks prior to the event date.
Cancellations after the contract has been made will be subject to a cancellation fee depending on the date of the event.
30% for cancellations made 14 to 8 days prior to the event date
50% for cancellations made 7 to 4 days prior to the event
100% of the cancellation fee will be charged for cancellations made 3 days prior to the event.
To avoid the possibility of having to collect cancellation fees (legal action), please try to keep in close contact with us in the event of a large group.
service policy
sobagiri rakujyo (hereafter referred to as “the company”) (hereinafter referred to as “the Company”) complies with laws and regulations concerning the protection of personal information in providing the services operated by the Company (hereinafter referred to as “the Services”). (hereinafter referred to as “the Company”) will comply with laws and regulations concerning the protection of personal information and will appropriately collect, use, and provide personal information in accordance with the following privacy policy (hereinafter referred to as “the Policy”). In providing this service (hereinafter referred to as the “Service”), we will comply with laws and regulations regarding the protection of personal information, and will appropriately obtain, use, and provide personal information in accordance with the following privacy policy (hereinafter referred to as the “Policy”)
1. personal information
In this Policy, personal information means “personal information” as defined in the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”). (hereinafter referred to as the “Personal Information Protection Law”).
We may collect the following information and other customer information in connection with the Service, which may include personal information.
Information about your use of the Service (name, nickname, zip code, date of birth, gender, address, occupation, telephone number, e-mail address and password, etc.)
Information about your profile (e.g., photo, hobbies, family structure, age, and other personal attributes)
Information for payment (e.g., bank account and credit card information, and if credit card payment could not be made, the fact that it could not be made)
Information about communication terminals (customer’s IP address, usage status, history, location information, terminal used, services used and products purchased so far, pages and advertisements viewed, time of use, method of use, environment of use, etc.)
2. purpose of use of personal information acquired
We will use the personal information we have acquired for the following purposes. In cases where the Company has notified customers of the purpose of use of their personal information separately from this policy, the Company will use such personal information for the purposes notified separately, in addition to the purposes listed below.
To optimize the contents and advertisements displayed on the Service for individual customers.
To improve the Service.
To enhance the contents of the Service.
To plan, review, develop, and provide new services.
To select the subjects of surveys to be conducted in relation to the Service or new services.
To send prizes or products to customers.
To contact customers with information about the Service or new services.
To refuse use of the Service by those who violate the Terms of Service, such as those who delay payment of fees, use the Service for dishonest or unjust purposes, or cause damage to other customers or third parties.
To create statistical data processed into a format that does not allow individuals to be identified.
To bill customers for use of the Service.
To make payments to customers.
To respond to inquiries from customers.
To verify the identity of customers.
For other purposes incidental or related to the above purposes of use and the Company’s business.
3. provision of personal information to third parties
We will provide personal information to third parties in the following cases
When we display your personal information on the Service for other customers in order to identify you on the Service.
In order to optimize the delivery or display of our or a third party’s advertisements for individual customers, we provide personal information to the entity that performs such optimization.
When providing personal information to a third party based on the customer’s instructions or consent.
When the provision of personal information to a third party is permitted under the Personal Information Protection Law, such as when a court of law, supervisory authority, or other public agency requests that the acquired information be provided.
In addition to the above, we may entrust a part of the operations of the Service to a third party (including a third party located in a foreign country) for the purpose of delivery of products, payment settlement, response to inquiries from customers, provision of related after-sales services to customers, or research and analysis of information, etc. In such cases, we may entrust a part of the operations of the Service to a third party. In such cases, we may provide personal information to the outsourced third party. In such cases, we will enter into a contract regarding the entrustment of personal information, and will exercise necessary and appropriate supervision over the entrusted third party.
4.Joint Use of Personal Information
In order to achieve the purposes of use stipulated in this Policy, or which will be individually notified to you by us, we may share the personal information we collect through the Service with our subsidiaries and affiliated companies. In such cases, we will manage customer information responsibly and ensure that it is handled in accordance with this Policy.
Disclosure of Personal Information
We will respond without delay to requests from customers for disclosure, correction, addition, or deletion of content, suspension of use, notification of purpose of use, deletion, and suspension of provision to third parties (hereinafter referred to as “disclosure, etc.”) of personal information in accordance with the following items. We will respond without delay to requests for disclosure, etc., in accordance with each of the following items.
5.Upon receiving a request for Disclosure, etc. from a customer, the Company shall confirm the identity of the customer using the method specified below or a method separately designated by the Company, and then perform Disclosure, etc.; provided, however, that the Company may not perform Disclosure, etc. in violation of laws and regulations. However, if we are under no legal obligation to disclose, etc., we may, at our discretion, choose not to do so.
We will send an e-mail to the e-mail address already provided by the customer and confirm the identity of the customer by having the customer reply to the e-mail.
We shall confirm the identity of the customer by confirming the customer’s name and address, telephone number, date of birth, etc. at the time of the procedure.
Procedures for disclosure, etc. after identification confirmation shall be as separately announced by the Company after completion of identification confirmation.
The Company will not charge a fee for disclosure, etc.
6.Services Provided by Third Parties
We may provide information such as cookies and access logs to third parties in order to improve the quality of the Service or to optimize the contents and advertisements displayed for individual customers using the services provided by the third party. Please refer to “Behavioral Targeting, etc.” for the services provided by such third parties.
7.Security Control Measures
To ensure that customers can use this service with peace of mind, we take reasonable security measures and preventive and corrective actions against the risk of leakage, loss, or damage of personal information.
8. inquiries regarding personal information
Please use the form on the contact page for inquiries, complaints, and requests for disclosure, etc. regarding personal information.
9.Changes to this Policy
We may change this policy from time to time as necessary. In the event that a change is made that requires the consent of the customer as required by law, the Company will obtain the consent of the customer in a manner prescribed by the Company.
