What you need to know when using SOBAGIRI-RAKUJYO
How to pay the experience fee at the store
Credit card
Cash
QR Payment
Billing Transfer Settlement
Only when held by a company
Risks to customers on experience
Please be sure to read the following.
Risk for allergies
Buckwheat flour, which we mainly handle, is one of the allergenic ingredients that can cause serious symptoms. Please make sure that you, your children, and your friends are aware of their allergies before you try our food. When you apply for the experience at the store or on the Internet, we will assume that you have cleared your allergy. Please understand that we cannot be held responsible for any allergic symptoms.
Risk of injury
Our experience involves the use of knives. Please understand that there is a risk of injury not only with kitchen knives but also with all tools used to make soba, and please take care of yourself, being in good physical condition to use such tools carefully. In particular, safety measures have been taken to prevent injuries that may occur when using knives, and there is no risk of injury during normal manual techniques. We ask for your understanding that we are not responsible for any injuries that may occur when performing manual techniques (falling, swinging, pranks, and goofing around) that are different from the normal soba slashing experience. Also, please be sure to take extra safety precautions than usual when your child participates, under the protection of his or her parents, and with the parent and child. Please understand that it is the responsibility of the parents to take care of their children’s experience.
Flour and Halal Risks
Our restaurant also serves as a restaurant where you can dine. While we do our best to understand the ingredients of our food products, we do not inform our customers of any carry-over of ingredients. Soy sauce may contain trace amounts of wheat. We do our best to accommodate your preferences, but please understand that we cannot be responsible for the ingredients. We do not use any Halal-certified ingredients, so please understand that the choice of ingredients is the customer’s own.
Cancellation Policy for Experiences
Please Read Carefully (Updated: October 24, 2025)
Definition of Reservation
We do not have a “tentative reservation” agreement; the full contract is established immediately upon making a booking. (*Note: For travel agencies, the terms of reservation confirmation may vary depending on the number of participants.)
Reservations are handled on a first-come, first-served basis, and are processed in the order they are received. Please understand that due to the prioritization of customer service duties, there may be delays in processing your reservation.
Depending on the booking site, the process upon application may be “subject to approval” rather than “reservation confirmed.” In such cases, if your requested date, time, or number of participants cannot be accommodated, we will contact you immediately to confirm the details.
Definition of Cancellation
Depending on the booking site, the process upon application may be “subject to approval” rather than “reservation confirmed.” In such cases, if your requested date, time, or number of participants cannot be accommodated, we will contact you immediately to confirm the details.
Cancellation due to circumstances attributable to the customer, and cancellation due to circumstances attributable to our shop, shall both be referred to as “cancellation.”
Furthermore, any reduction in the number of participants (a reduction in the expected attendance) will also be referred to as a “cancellation.”
Regarding any cancellation, the relevant conditions will come into effect primarily at the time our staff confirms and approves the cancellation via telephone. If contacting us via email or LINE, the conditions will take effect only upon receipt of a reply from our staff. Therefore, please ensure you contact us with sufficient lead time.
Private Plan (1 to 7 Participants)
The conditions for cancellation of the experience are subject to change based on the reserved number of participants. Furthermore, any reduction in the number of participants from the original booking will also be subject to a cancellation fee.
If you selected on-site payment, we will send you a credit card payment URL, and payment must be completed by the following day.
Free Cancellation Deadlines
1 Person: Free cancellation is accepted up to 1 hour before the start of the experience. The cancellation fee is 100% for a last-minute cancellation less than 59 minutes before the start time.
2 or 3 People: Free cancellation is accepted up to 3 hours before the start of the experience. The cancellation fee is 100% for a last-minute cancellation less than 2 hours and 59 minutes before the start time.
4 to 7 People: To qualify for free cancellation, you must contact us by the day before the experience. The cancellation fee is 100% if you contact us after midnight (00:00) on the day of the experience.
Special Exceptions
The cancellation fees outlined above will not apply in the specific events of injury or sudden illness that makes participation difficult, or involvement in a traffic accident or public transportation accident, all of which occur while en route to our shop. You are still required to contact us immediately in such cases.
Please note: Infections such as COVID-19, influenza, or other contagious diseases are not exempt, as individuals are expected to exercise self-judgment regarding their health condition in advance.
Important Notice
A delay of 30 minutes or more will automatically result in the cancellation of the experience.
In cases of a no-show (no contact made), unilateral cancellation due to customer circumstances, or when arrogant/rude behavior is observed, the shop reserves the right to cancel the booking. In such events, we may charge a 100% cancellation fee regardless of the time, so we request that you maintain professional and sincere communication.
Regarding Rescheduling (Postponement): Any request for a reschedule will be treated as a cancellation under the terms above (with the relevant cancellation fee charged), followed by a new reservation. Please be extremely careful with the timing of your contact.
Note on Booking Media: The deadline for free cancellation may differ depending on the booking platform (e.g., Asoview, Jalan, Activity Japan, Rakuten Travel, etc.). Please check the specific cancellation policy of the booking platform you used before applying or processing a cancellation.
Team Building Plan (7 to 30 Participants)
The “Team Building Plan” for groups is subject to different terms and conditions than the Private Plan mentioned above. Please read these terms carefully, especially regarding the cancellation fees for any reduction in the reserved number of participants.
1. Cancellation of the Entire Experience (Due to Termination of the Plan)
Cancellation of the entire experience after the Team Building Plan reservation has been confirmed is subject to different conditions based on the proximity to the event date:
14 to 8 days before the event date: 30% cancellation fee.
7 to 4 days before the event date: 50% cancellation fee.
3 days before the event date: 100% cancellation fee.
*The number of days is calculated based on midnight (00:00 JST), regardless of business days.
2. Cancellation Due to Reduction in Participant Numbers (Missing Attendees)
Cancellation due to a reduction in the number of participants for the Team Building Plan is subject to different conditions based on the proximity to the event date:
Reduction on the day of the event: 100% of the fee for the reduced number of participants.
Reduction 1, 2, or 3 days before the event: 50% of the fee for the reduced number of participants.
Contact us 4 days before the event date to qualify for free cancellation for the reduced number of participants.
**Note: A reduction of 10 or more participants may be considered malicious, and the shop reserves the right to cancel the entire booking. If this occurs, the conditions for the Cancellation of the Entire Experience (100% fee 3 days prior) will be applied.
Special Exceptions and Important Notes
The cancellation fees outlined above will not apply in the specific events of injury or sudden illness that makes participation difficult, or involvement in a traffic accident or public transportation accident, all of which occur while en route to our shop. You are still required to contact us immediately in such cases.
Please note: Infections such as COVID-19, influenza, or other contagious diseases are not exempt, as individuals are expected to exercise self-judgment regarding their health condition in advance.
Furthermore, in cases where the person in charge cannot be reached after the reservation is confirmed, or in the event of an unreasonable, unilateral cancellation due to customer circumstances, or when arrogant/rude behavior is observed, the shop reserves the right to cancel the booking. In such events, we may charge a 100% cancellation fee regardless of the time, so we request that you maintain professional and sincere communication.
A delay of 30 minutes or more will automatically result in the cancellation of the experience.
Regarding Rescheduling (Postponement): Any request for a reschedule will be treated as a cancellation under the terms above (with the relevant cancellation fee charged), followed by a new reservation. Please be extremely careful with the timing of your contact.
We urge group customers to strive for close communication with us to avoid the need for cancellation fee collection (legal action).
*Note for Travel Agencies: Advance payment is mandatory for experiences with 15 or more participants. Please understand that the payment deadline is two weeks prior to the event, and the reservation will be confirmed only after payment has been received.
service policy
sobagiri rakujyo (hereafter referred to as “the company”) (hereinafter referred to as “the Company”) complies with laws and regulations concerning the protection of personal information in providing the services operated by the Company (hereinafter referred to as “the Services”). (hereinafter referred to as “the Company”) will comply with laws and regulations concerning the protection of personal information and will appropriately collect, use, and provide personal information in accordance with the following privacy policy (hereinafter referred to as “the Policy”). In providing this service (hereinafter referred to as the “Service”), we will comply with laws and regulations regarding the protection of personal information, and will appropriately obtain, use, and provide personal information in accordance with the following privacy policy (hereinafter referred to as the “Policy”)
1. personal information
In this Policy, personal information means “personal information” as defined in the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”). (hereinafter referred to as the “Personal Information Protection Law”).
We may collect the following information and other customer information in connection with the Service, which may include personal information.
Information about your use of the Service (name, nickname, zip code, date of birth, gender, address, occupation, telephone number, e-mail address and password, etc.)
Information about your profile (e.g., photo, hobbies, family structure, age, and other personal attributes)
Information for payment (e.g., bank account and credit card information, and if credit card payment could not be made, the fact that it could not be made)
Information about communication terminals (customer’s IP address, usage status, history, location information, terminal used, services used and products purchased so far, pages and advertisements viewed, time of use, method of use, environment of use, etc.)
2. purpose of use of personal information acquired
We will use the personal information we have acquired for the following purposes. In cases where the Company has notified customers of the purpose of use of their personal information separately from this policy, the Company will use such personal information for the purposes notified separately, in addition to the purposes listed below.
To optimize the contents and advertisements displayed on the Service for individual customers.
To improve the Service.
To enhance the contents of the Service.
To plan, review, develop, and provide new services.
To select the subjects of surveys to be conducted in relation to the Service or new services.
To send prizes or products to customers.
To contact customers with information about the Service or new services.
To refuse use of the Service by those who violate the Terms of Service, such as those who delay payment of fees, use the Service for dishonest or unjust purposes, or cause damage to other customers or third parties.
To create statistical data processed into a format that does not allow individuals to be identified.
To bill customers for use of the Service.
To make payments to customers.
To respond to inquiries from customers.
To verify the identity of customers.
For other purposes incidental or related to the above purposes of use and the Company’s business.
3. provision of personal information to third parties
We will provide personal information to third parties in the following cases
When we display your personal information on the Service for other customers in order to identify you on the Service.
In order to optimize the delivery or display of our or a third party’s advertisements for individual customers, we provide personal information to the entity that performs such optimization.
When providing personal information to a third party based on the customer’s instructions or consent.
When the provision of personal information to a third party is permitted under the Personal Information Protection Law, such as when a court of law, supervisory authority, or other public agency requests that the acquired information be provided.
In addition to the above, we may entrust a part of the operations of the Service to a third party (including a third party located in a foreign country) for the purpose of delivery of products, payment settlement, response to inquiries from customers, provision of related after-sales services to customers, or research and analysis of information, etc. In such cases, we may entrust a part of the operations of the Service to a third party. In such cases, we may provide personal information to the outsourced third party. In such cases, we will enter into a contract regarding the entrustment of personal information, and will exercise necessary and appropriate supervision over the entrusted third party.
4.Joint Use of Personal Information
In order to achieve the purposes of use stipulated in this Policy, or which will be individually notified to you by us, we may share the personal information we collect through the Service with our subsidiaries and affiliated companies. In such cases, we will manage customer information responsibly and ensure that it is handled in accordance with this Policy.
Disclosure of Personal Information
We will respond without delay to requests from customers for disclosure, correction, addition, or deletion of content, suspension of use, notification of purpose of use, deletion, and suspension of provision to third parties (hereinafter referred to as “disclosure, etc.”) of personal information in accordance with the following items. We will respond without delay to requests for disclosure, etc., in accordance with each of the following items.
5.Upon receiving a request for Disclosure, etc. from a customer, the Company shall confirm the identity of the customer using the method specified below or a method separately designated by the Company, and then perform Disclosure, etc.; provided, however, that the Company may not perform Disclosure, etc. in violation of laws and regulations. However, if we are under no legal obligation to disclose, etc., we may, at our discretion, choose not to do so.
We will send an e-mail to the e-mail address already provided by the customer and confirm the identity of the customer by having the customer reply to the e-mail.
We shall confirm the identity of the customer by confirming the customer’s name and address, telephone number, date of birth, etc. at the time of the procedure.
Procedures for disclosure, etc. after identification confirmation shall be as separately announced by the Company after completion of identification confirmation.
The Company will not charge a fee for disclosure, etc.
6.Services Provided by Third Parties
We may provide information such as cookies and access logs to third parties in order to improve the quality of the Service or to optimize the contents and advertisements displayed for individual customers using the services provided by the third party. Please refer to “Behavioral Targeting, etc.” for the services provided by such third parties.
7.Security Control Measures
To ensure that customers can use this service with peace of mind, we take reasonable security measures and preventive and corrective actions against the risk of leakage, loss, or damage of personal information.
8. inquiries regarding personal information
Please use the form on the contact page for inquiries, complaints, and requests for disclosure, etc. regarding personal information.
9.Changes to this Policy
We may change this policy from time to time as necessary. In the event that a change is made that requires the consent of the customer as required by law, the Company will obtain the consent of the customer in a manner prescribed by the Company.
